Unica’s Technical Support department is a global operation. Accessible in nine languages and various locations throughout the world, Unica offers standard and premium support options to fit every enterprise’s requirements.

Login Online for Customer Only Access

Unica’s customer web site, Customer Central, is your one-stop shop for information to help further your success. Available resources include product documentation, software downloads, training schedules, invitations to customers events, and much more.

• Connect to Customer Central
• If you do not have access to Customer Central yet, please send an email to cc_access@unica.com to request access.

Contact Technical Support

Customers can reach Unica’s global technical support organization using the following region specific channels:

North America

• Support Email: support@unica.com
• Support Direct Line: +1.781.839.8250

Europe

• Support Email: supporteurope@unica.com
• Support Direct Line: +44 (0)1895.204.517

Asia Pacific

• Support Email: techsupport@unica.com

Product Download Support

In order to provide our customers with 24x7 access to the latest Affinium software releases, Unica hosts its software with a third party electronic software distribution vendor. For help regarding software downloads, contact unica@subscribenet.com or call 1-888-715-4687 (within the U.S.) or 1-925-253-6565 (outside the U.S.). For urgent matters outside of U.S. business hours, customers can page the on-call support representative using these same phone numbers.