Product Technical Support

IBM's Unica Technical Support department is a global operation. Accessible in nine languages and various locations throughout the world, IBM Unica offers standard and premium support options to fit every enterprise's requirements.

Login Online for Customer Only Access
IBM Unica's customer web site, Customer Central, is your one-stop shop for information to help further your success. Available resources include product documentation, software downloads, training schedules, invitations to customers events, and much more.

• Connect to Customer Central
• If you do not have access to Customer Central yet, please send an email to cc_access@unica.com to request access.

Contact Technical Support
Customers can reach IBM Unica's global technical support organization using the following region specific channels:

North America
Support Email: support@unica.com
Support Direct Line: +1.781.839.8250

Europe
Support Email: supporteurope@unica.com
Support Direct Line: +44 (0)1784 221444

Language specific support within Europe

• French Support Email: supporttechnique@unica.com
  Support Direct Line (in French/en français): +33 (0)1 82 88 02 47

• Spanish Support Email: soporte@unica.com
  Support Direct Line (in Spanish/en español): +34 (0)911 875639

• German Support Email: technischerSupport@unica.com
  Support Direct Line (in German/in Deutsch): +49 (0)89 220 610 81
  

Asia Pacific
Support Email: techsupport@unica.com
Support Direct Line: +91 20 3054 8888

Product Download Support
In order to provide our customers with 24x7 access to the latest Affinium software releases, IBM Unica hosts its software with a third party electronic software distribution vendor. For help regarding software downloads, contact unica@subscribenet.com or call 1-888-715-4687 (within the U.S.) or 1-925-253-6565 (outside the U.S.). For urgent matters outside of U.S. business hours, customers can page the on-call support representative using these same phone numbers.